First off, it’s not uncommon for credit or debit card companies to reject gambling deposits.Unfortunately, for all the convenience they provide, credit and debit cards have some issues of their own. A ‘Multistep Game’ means a game where a player is required to place more than one bet on the game or is required to perform more than one action during the course of the game these games include but are not limited to Blackjack, Videopoker, Poker, Texas Hold'em and Craps.Disadvantages of using credit and/or debit cards? For the avoidance of doubt, you will not be entitled to a refund of the cash bet placed on the Multistep Game. If you place a cash bet on a Multistep Game (the “Multistep Gaming Session”) and end the Multistep Gaming Session mid-play, we reserve the right to cancel the Multistep Gaming Session.If you place a cash bet on a slot game (the “Slot Gaming Session”) and end the Slot Gaming Session mid-play, we reserve the right to cancel the Slot Gaming Session and refund the amount of the cash bet remaining in the slot game back to your account.Please note that, while we make every effort to provide reliable links to external sources, we do not accept any responsibility or liability for external content. Alternatively, please select from the following list of the most common browsers: Chrome, Firefox, Edge, Safari Steps for clearing your cache and cookies will vary depending on your browser and can be found easily by searching online. If using your phone, please try to play the game via our mobile app or a mobile browser (whichever you do not normally use).Try an incognito browser or any other browser on your device.Try to play the game on another device i.e.Log out of your account and log back in.If you have been playing a game and it is no longer working as normal, please follow the below steps: The game is stuck or an error message appears If the issue still persists after trying the below options, then please take a screenshot and send this in to us, along with an explanation of the issue you are experiencing and also confirming that you have tried our standard technical fixes. Please note that you will need to have explored the below options before our Customer Services Team will be able to help you further, If you are experiencing technical issues with any game, please see the below standard technical fixes that will solve most game-related problems. What do I do if I’ve been disconnected during a casino game?.

Can I cancel a bet that I’ve already placed (on roulette, blackjack, baccarat and craps)?.How do I accumulate points with casino games?.

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